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Over and over again I saw the same type of behaviors, and finally did something about it. It’s a story about my values, and my behaviors, but also others – and one I have learned enough about to share here. Read More

I first started managing people seven years ago, three years after I graduated and got my first design job. At the time, I was woefully unqualified. I barely had any experienced being managed, let alone managing others. I remain grateful to my then-manager for her leap of faith in me. I don’t think Read More

The idea that an "Uber for X" model could fit any service proved arrogant, especially for customer-service focused startups. Read More

Dropbox declares “We don’t need no Amazon Web Services!” Well, not really, but you get the idea. Read More

The best websites are the fastest sites. It's that simple. But, even now, there aren't that many truly fast websites. Read More

The most common way to judge customer satisfaction is to conduct an online survey after the sale, tech support experience, and so on. But many people who are new to designing surveys start out by using only a few question-types: drop-down lists; radio buttons; open-ended text boxes; and perhaps a r Read More

Akamai has found that the average global last-mile Internet connection speed has gone up 23 percent year over year. The US? We're still in 14th place. Read More

I like OpenStack, the open-source Infrastructure-as-a-Structure (IaaS) cloud, a lot. But that doesn’t mean I’m blind to its problems. And I’m not the only one who sees them. Read More

Hiring Managers want winners — people who can “hit the ground running.” They explain this to HR, along with a job description. HR turns the job description into keywords and require them.

In too many companies, you don’t get the interview unless you match all the keywords. If you manage to get i Read More

Windows now accounts for a mere 10% of the company’s revenue. You might not have seen this coming, but Microsoft did. Read More