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Many of the Japanese expatriates at my clients’ subsidiaries in the U.S. don’t have a clear idea of what their role is. Given vague titles like “Coordinator” or “Liaison”, they aren’t sure where they fit into the local organization… Read More

Review of Help Scout a cloud based CSM app, aimed at small to large businesses who have a need to process customer help desk type issues in a cloud-based, collaborative environment. Read More

Here's a post I wrote about using Zappos' "thank you card" technique to build mega fans out of your customers. It's a good, helpful read. Read More

Growing up, my parents stressed the importance of manners. I was supposed to answer the landline "Hello, this is Jenny speaking." This is a thing of the past, landlines are becoming extinct. With new technology there are new rules, manners for social media. Read about them here!
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Small Business Ideas. New small business ideas to help you develop successful strategies for your business. SmallBiz1.com is a small business guide with free small business resources, tips, tools, downloads, articles, and more to help you run your small business successfully. Read More

Serial entrepreneur Jen Groover offers advice on how to get the mental clarity you need to stay at the top of your game as an entrepreneur. Read More

Lead generation and sales success depends on executing your email marketing campaigns with skill. Learn more about creating the perfect email call to action. Read More

This is a great post about diversifying your income, channels to do it with as well as alternatives to what you are currently doing. Read More

If you’re going to put them in place be very clear about what you expect. The idea behind these things is to make your life easier, not break the site, after all. Read More

Once you figure out what your area of expertise and thought leadership is, go to Amazon or Barnes & Noble. Select a hot book in this area of expertise and write a book review. This book review will become a permanent part of your online ID. Read More