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Have a look at Gene Marks' do's and don't's in the customer service space. With a long time background in small business, Gene shares his observations of the good and bad he's seen with owner's and their customer relations. Read More

Veterans Day gives us pause to reflect on the sacrifice and service of our women and men in the military. We enjoy many freedoms because of their bravery and selflessness. Indeed, we owe them a debt of gratitude.

I admire and respect veterans for many reasons. Among them are the fine qualities t Read More

The field of content marketing is riddled with issues and difficulties along the road to success. Often marketers can be discouraged by the problems that arise. In order to avoid pitfalls along the way, and to take steps in the direction of success, James Mello interviewed Rick Ramos to see what in Read More

This is the first in a two-part series. It is a guest post from Deb Anderson.

You have come to the right place for a two-part “Ultimate Blog Discussion.” Whether your goal is to start a blog for the first time, enhance your blog and make some money, or get some help in making your blog something Read More

Have you jumped on the temporary content bandwagon yet? If not, you could be missing out in some solid relationship building content (that won't live on forever) and a few strong copywriting lessons. Read More

Affiliate marketing is not easy. It is not a case of creating a website, adding some products and sitting back waiting for the money to role in.
This is how I got a lesson in the basics Read More

By not going for a professional office space, businesses can often save on a few thousand dollars each month; and that’s a lot of money. The only trouble is that businesses without office space may be perceived as ‘fly by the night’ operators who may not be trusted. So how does a business save on r Read More

No matter how seasoned you are in the world of online marketing, it’s always smart to surround yourself with other pros. The good news is that there are countless marketers online who are willing to share their advice. The bad news, of course, is that it’s not always easy to distinguish between the Read More

“Knock knock...” Silence. Making website visitors interested enough to fill in your contact form is one of the hardest things to achieve when designing your SMB website for lead generation. Read More

What’s key to business success? Customer satisfaction, say almost all (97 percent) business executives.
This not-so-surprising insight comes from a YouGov survey of 503 business executives, commissioned by HundredX, a technology company that provides enterprise level listening solutions. And an im Read More