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For many retailers, Black Friday is a hectic mess of organizing, planning, and logistics. Whether a store’s Black Friday sales are successful is highly dependent on preparing prior to the rush — and each year there is more to accomplish before doors open. In 2012, Black Friday shopping hit a recor Read More

In order to get the best possible insights from customers, you need to know where to look. There’s no one guaranteed correct method you can use to gather feedback. Here, we compiled a list of 15 various places where you can gather valuable feedback from your customers. Read More

Started in his home, Jeff Bezos started a business and began to reach for his dream. In the video below he will tell his story about how it all began (which is very fun) Read More

Every entrepreneur knows how invaluable word of mouth is. But who’s going to spread the love if you don’t have customer loyalty?

Ensuring repeat business is an often overlooked and under-appreciated task of chaotic small business owners. But when it comes to increasing sales, customer loyalty is Read More

Managing fixed assets is a challenge that grows exponentially as your company grows. If you’ve been charged with tracking fixed assets, you’ll find that you need to be exceptionally conscientious and dedicated. As you undoubtedly know, any challenges in fixed asset tracking could potentially lead t Read More

Don't have a large budget? You might be surprised at how affordable and easy it is to show your regular customers how much you appreciate their loyalty. Read More

One of the most important things to consider when starting your own business is your legal obligations. There is more to running a business than just thinking up a business name and getting it registered with your statutory authority. Read More

5 Ways Amazon Has Changed How Everyone Thinks About Customer Experience. Making experience the heart of business strategy, Amazon has shown that customer service and customer experience really do matter and are critical to staying relevant to today’s Internet-savvy, socially connected customers. Read More

WordPress plug-ins can do ALMOST everything for you, but when is Customer Service a Sales Tool? In Kim Gjerstad and MailPoet's 360-Degree Marketing world. Read More