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Building better customer relationships is not just something that would be nice to do – it is something you must do if you expect to be successful in business today. This book contains 101 useful suggestions for maintaining and building relationships with your customers – starting with the next contact you make.

The 101 ways in this book are all about people and how they react or respond to others. Most of the ways deal with common courtesies that anyone would appreciate – for example, keep the customer in the communications loop, don’t put customers on hold, be accessible to the customer and do what you say you will. All of the ways boil down to good, common sense Read More

If getting people to comment on your blog has been an ongoing problem, you may be interested in this advice specifically aimed at WordPress bloggers from Heather C. Stephens a.k.a. the "clever marketer" about how to give a very clear SEO incentive to those who leave comments on your blog. Heather has even gone so far as to create a badge and recommend that you use it to promote this incentive as a way of encouraging more comments. What is this incentive. Read Heather's post to find out more.. Read More

And then I realized – with the numerous members – the Funk Brothers aren’t just a band – but a small community that made some of the best music in American history together. Don’t forget, there were, depending on your standard, between 13 and over 70 funk brothers. What are the lessons your community (online or off – it’s the same in my book) can take away from the Funk Brothers Read More

Your company will benefit from these tips provided by performance appraisal software firm Halogen Software Read More

Do you have a backup plan for your small business or working from home? When you work from home (or even when you have a traditional job), you need a back-up plan to deal with unexpected obstacles to getting your work accomplished Read More

There’s plenty of ways to generate leads online. All it takes is a little creativity and an overarching strategy and you’ll be hard pressed to find that your work isn’t paying off in spades.

If you’ve gotten the strategy down, here’s 23 ways to get the creative juices flowing Read More

10 Things to Do Before You Start Your Start-Up: Is your great idea really good enough? Find out before you found a company Read More

I’m sure everyone now knows that if Facebook was a country, it’d be the third largest in the world. But....
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Fourth in our 4-part series on web basics, we now discuss measuring your website’s success: why it’s critical and how to do it so your small business website can achieve targeted online marketing domination Read More

Facebook announced what can clearly be called a “me too” location check in function yesterday, but hey, when you have half a billion people using something, even a copied innovation can have huge immediate impact. Facebook Places is a smart-phone location check-in feature that allows users to share their location, find the location of their friends, and discover new places based on other Facebook user recommendations – much like Loopt, Foursquare and Yelp! provide Read More