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Employee engagement, employee satisfaction, and employee retention…If you’re a manager, supervisor or CEO, these three things might keep you up at night. Read More

As the New Year rolls around, its “clean slate” inspires us to make all kinds of new commitments. Personally, it’s anything from watching our budgets to watching our waistlines. Professionally, the New Year often brings with it a whole host of promises: better organization, more up-front planning, Read More

All of those hours spent conceptualizing, writing, proofreading and editing.

It may seem like a ROYAL waste of time...


But when you start measuring all of those hours writing against profit generated, it all seems worth it! Read More

I don't know why people wait until the new year to start a new regime. I guess it's the dawn of a new year bringing with it a new level of hope. But it is the first step you take to changing that matters, not the date. Read More

What are your plans for using social media in your small business in 2011? In a recent post, small business consultant Jason Kienbaum mentioned a bunch of social media sites small business owners should be aware of in 2011, including BizSugar.com. Thanks for the shout out Jason! We can think of at Read More

We let a lot hold us back because "We don't have the time." The One Hour Rule is simple: Define a goal, find an hour every day to work towards that goal, look back and smile. Read More

My motivation today for writing this post was partly to not have to think too hard and partly to share an example of a great customer service experience.I’d also like to encourage you to contribute an example of a great customer service experience to Stan Phelps’ “The Purple Goldfish Project: How t Read More

In this article, I write about the fact that some people refer to some of their past experiences as "failures" and "setbacks", while others, get strength, empowerment by focusing on the silver linings of all experiences and those key learnings. Read More

In today’s economy you would think that companies would be doing everything they can to not only get new customers, but keep the ones they already have. Unfortunately that’s not the case. Some companies are clueless or simply don’t care.

But there are other companies out there that do totally G Read More

Social support is no longer a luxury, but a necessity in today’s business climate. It’s an opportunity to maintain engagement with the savvy “social media native.” and stay on top of potentially damaging chatter from those in category two. To ensure that you are successful, here are five tips and c Read More