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Each week I read a number of customer service and experience articles from various online resources. Here are my top five picks from last week. I have added my comment about each article and would like to hear what you think too. Read More

Facebook constantly changes its game and it’s hard to keep up sometimes, but there are a few things that haven’t changed. A few simple things you can do to make sure that you’re making the most of your Facebook presence.

I agree that advertising can be quite tricky, and even organic reach may ha Read More

As a small business owner, cheap is great but free is always best! This post will walk you through 10 free Facebook marketing tips and how to use them in your business. Read More

These expert bloggers will give you an answer to the most important questions we face when generating leads through creating viral content. Read More

There may have been a point in internet history where a single article could do it all, but the art - yes, the art - of the search has become so nuanced and responsive, a one-size-fits-all chunk of content will feel terribly outdated to a search-savvy customer. You need to consider search context a Read More

Keeping your confidential data safe should be a top priority for any business. Use these tips to protect your data from the prying eyes of hackers. Read More

You don’t have to be a professional videographer to start a YouTube channel for your business. In fact, there are plenty of great YouTube video ideas out there for those who are just getting started. If you’re interested in getting started, take a look at these 50 YouTube ideas for beginners. Read More

There are ways to create a personal brand without betraying your values. Here are five tips that will help you do so effectively. Read More

A list of top tactics sure to boost customer success and retention.

It’s easy to get lost in the fluff and talk about general concepts but, when it comes to customer success, it’s important to have a clear strategy in mind and put in place effective measures that actually have an impact on the c Read More

There are business processes that can be automated via software. Here are some reasons why you should adopt robotic process automation (RPA.) Read More