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Having, or not having, a good social media strategy plan in place can be the difference between the life or death of your business. Here are the top 7 social media tools I use that will help already busy business owners stay consistent in their social media efforts and avoid overwhelm … a condition Read More

Mobile apps are a great way to manage social media marketing campaigns because of the ease and convenience they bring. Instead of tying you down to your desktops, mobile social media management apps offer a faster way of keeping track and updating your social media pages when you are out and about. Read More

The customer service industry continues to evolve at pace. If we look back at times gone by, consumers were extremely limited when they had a complaint or question to ask of a business. Read More

Clicking the “Publish” button is one of the highlights of my day.

Working hard on a post and then putting it out there to help others is extremely rewarding. It’s one of the main reasons why I continue to write so much. Read More

To make sure you’re getting the most benefit possible from social media, without compromising your ability to get your other work done, check out the following time saving social media apps and tools. Read More

It's essential for starting companies to make sure that their priority among all others is customer service. It's ideal to start great with customer service but there may be changes and/or unavoidable situations that would require a company to re-evaluate its customer service strategies and process Read More