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Learn the new trends in mobile customer care, and how contact centers are benefiting from the most relevant technologies in the industry. Read More

When tackling something big-like becoming the owner of a franchise business, it's super-important to learn as much as you can. I just launched Franchise Business University. You can learn all about franchising there. Online. Read More

I have studied consumer psychology in order to maximize sales. Imagine yourself in this situation: You are in a store and you see a table that is marked SALE. You want to save a buck as much as anyone so you head in that direction. As you approach it, you start evaluating the items to see if any Read More

Coming up with lots of blog ideas is a challenge. Use this post as inspiration for five different types of blog posts you can write for your ecommerce blog. Read More

Want to know the mistakes small-business owners often make when pitching ideas? Guy Kawasaki breaks down some simple elements of a successful presentation. Read More