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Each of us has the ability to rationalize their lack of performance, and it is easy to fall into the trap of telling ourselves lies when our performance isn’t what we want it to be. We behave in a way that is consistent with what we believe—even when these beliefs aren’t based on the truth. Improved performance means recognizing when we are lying to ourselves, and then adopting more powerful beliefs Read More

This post is about selling, customer service, managing, and relationships. and virtually all relationships.

I regularly visit two dry cleaners.

Dry cleaner #1: The front desk person always has a smile on her face, calls me by name, acts excited to see me, and we chat it up for a couple minutes every time I'm there.

Dry cleaner #2: The front desk person doesn't Read More

3 easy steps to show you how to create a private discussion board that only visible to selected group members: a company’s elite members group or family group. Read More

There is the old saying that when going gets tough, the tough get going, well that applies in sales too. Anyone can take an order, it takes guts, strategy and the ability to execute to overcome chal Read More

There are so many really excellent blogs who publish straight forward & practical social media advice. Here are 10 truly excellent blogs to get you started. Read More

'Like' is dominating our Facebook. Time to find out what is it and how it will affect your fan page engagement; including tips to access a complete fans list. Read More

How do you increase your sales? Potentially by walking a mile in your clients shoes. Includes several questions to ask you clients to help find out what is going on in their world. Read More

What do you do?

How do you respond to this question? Do you provide the standard name, position, company response? …or do you reel off a “complex-corporate-techno-speak explanation?” Some people freeze like a child caught with their hand in the bag of Oreos.

I think a lot of people get confused. On one end, I see people who... Read More

The traffic of Social Networking Portals is increasing at such a fast pace that results of March 2010 show that Facebook outstripped Google. The traffic rate has jumped to three figures giving small business owners an ideal opportunity to make full use of the opportunity at hand. Read More

Overwhelmed by status updates? Find out how you can take control of your Facebook news feed, properly manage your subscriptions for a better Facebook engagement. Read More