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Do you have visitors on your website wanting more information? If you don't provide them easy opportunities to be contacted, you might be missing easy opportunities to better engage prospects. Read More

What's SHOP? It's a bill in the Senate, supported by Democrats and Republicans, unions and businesses, that would make it easier for small businesses to provide health insurance to their employees. Read more about it here. Read More

Ever wondered why your customers choose not to buy from you? I'm talking about the good leads, folks who fit your target market to a tee, people for all intents and purposes should be buying. I believe there are four reasons these people don't buy, work on these and you'll go a long way in converting some of those customers who are currently going Read More

The No. 1 reason customers stop doing business with a company is a perceived attitude of indifference. They don't think companies care about them, as a valued customer or as a person. Trusted business relationships, much like friendships, require time and regular contact. Here are three action steps to show your customers the love. Read More

Behind every statistic about whopping job losses and the shrinking economy are thousands of small businesses battling the everyday realities of trying to survive with less staff and fewer customers. Three weeks ago, a group of entrepreneurs from peer advisory group The Alternative Board (TAB) gathered to discuss their view from the frontline of the Read More

Being in transition is tough so advice is often offered with a spoonful of sugar. While well intentioned, however, I think that approach sends the wrong signal to those most in need of candor. Read More

For small companies, hosted software costs can add up fast. So cloud computing is for the birds! Read More

Businesses with less than 500 employees collectively shed an estimated 414,000 jobs nationwide in April, according to a report released Wednesday by payroll processor ADP. The news marked the 15th consecutive month of employment declines at America's small businesses. Read More

New research has found that economic woes are causing consumers to change the way they spend their time, as well as their money. Social networking continues to play a big part in their lives and savvy businesses will be forging relationships now ready for when the economy recovers. Read More

Ask a dozen entrepreneurs why they started a business and you'll get a dozen different answers. Talking with others entrepreneurs about their experiences, insight, and perspective on business and life can be very informative and inspirational. I can't think of a better role model than Janice Bryant Howroyd, the founder and CEO of ACT 1 Perso Read More