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Jason Kane provides us with a thoughtful and cogent view into how to handle negative reviews and how to turn this into an opportunity to grow your customer base. Read More

Each year I write goals for the year and things I want to work on and do better. Here's my list that I think we all need to work on, too. Read More

Don't let a slow day at work get you down! Use these tips to increase productivity and keep your business moving even on the slowest days! Read More

Older methods of marketing and advertising are no longer the best way to get and keep your customers. Content marketing meets their requirements perfectly, not interrupting them in their daily lives, and offering them help when they need it. Read More

Obviously, you can’t always dictate all the rules, much less protect yourself from all of the risk that is inherent in business. But you can find ways to stack the deck in your favor -- here's how: Read More

Since the recent recession, and at least partially sparked by it, I’m seeing a real resurgence of entrepreneurial spirit, and more startup activity than ever before. I believe the days of the “job work” mentality are thankfully waning, with more people looking to get satisfaction by making the worl Read More

It's undeniable that Google has a large influence on internet ad revenue, so every move that it makes is closely monitored. Google's feature called Knowledge Graph, was rolled out last year in May, and offered a condensed "card" containing information on what Google assumed you were looking for. Th Read More

Your buyers should be able to "experience" your product through you, that is how you use it, benefit from it, and your knowledge and use of it is a key factor in them buying in as well. Read More

Morrys Sarmiento provides us with a comprehensive look at live chat, an underutilized tactic that many small businesses should consider if you have the bandwidth for live customer support. Read More

Smartphone and tablet devices have double their share of entire website traffic in the space of one year. And mobile shows no sign of slowing down. UK's e-commerce sales decreased 2% in July 2013, the first monthly sales decline in the index's 13 year history. UK's average m-commerce conversion rat Read More