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Excerpt from the article "Here are some really interesting facts about American consumers/customers that I believe any small medium business owner would love to know!

25 Facts & Statistics About American Consumer

91% & Customer Service Fact# 1
91% of American customers take customer service quality into consideration before deciding to do business with any brand, company (1).

Excellent Customer Service Fact# 2
Almost 70% American customers/consumers are willing to spent more (13%) with brands, businesses that provides excellent customer service (2)..."