BizSugar.com › Human Resources › Coaching staff to speak respectfully - Difficult People Made Easy

Dana has excellent technical skills. But her abrupt and aggressive communication style is getting her colleagues off-side. Dana has become known in the business as one of the difficult people others avoid dealing with. Liselle, the team’s HR business partner, hopes coaching in effective workplace communication will improve Dana’s performance. First she needs to get Dana’s buy-in to this idea. Then Liselle needs to address Dana’s difficult behaviour without triggering a defensive reaction.