BizSugar.com › Human Resources › Is Your Staff Too Fearful to Deliver Helpful Employee Criticism?

Are your employees providing outstanding customer service, or do you just think they are?
A new study by VitalSmarts reveals that in both B2B and B2C companies, many employees fail to speak up when they witness other workers providing poor customer service. The report estimates that each employee who doesn’t speak up about bad service costs the company an average of $54,511 per year.