BizSugar.com › Management › Back to School: The ABCs of Ecommerce

For most of the United States, it’s back to school season. Ask any kid what he or she has covered in the first week back, and you’ll likely hear “enh – just a review from last year.” That got us thinking, while brands are entering into new and unfamiliar territory in:

• Customer experience management technology, strategies, and processes
• The potential of the Internet of Things, and
• Journey mapping and innovative, real-time relationship building