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Conflict is bound to happen at work: because people disagree.

They disagree about:

• What is good and what is bad
• What is right and what is wrong
• What is true and what is false
• What is acceptable and what is not

At work (and at home) you will need to handle conflict. So you should develop excellent communication skills, excellent conflict management skills and, in addition, some advanced emotional management skills.

But how specifically?

If you want some useful tips…. Please read on……….