How to Defuse Tense Situations with Angry Customers

Posted by stillwagon428 under Management
From https://smallbiztrends.com 2829 days ago
Made Hot by: businessluv on February 21, 2017 12:09 pm

There’s not a one of us who enjoys hearing criticism or complaints about our businesses. Criticism is inevitable, and it’s actually a useful tool if you learn how to handle it effectively. Healthy companies grow and evolve, and customer complaints can actually help you focus your efforts to improve in a way that’s seriously productive.

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by lyceum
2823 days ago

I like the advice to take your time. Otherwise it could be a rush job, jumping on the train wreck... Do you have examples of small business owners who have handled customer complaints in a good way, and turned around them into ambassadors?

- 0 +