Improve customer service: Eliminate bureaucracy!

Posted by Berndgeropp under Management
From http://www.more-leadership.com 4436 days ago
Made Hot by: tcamba on October 1, 2012 2:56 am

It is not enough to only be friendly with your customers. True customer orientation also means not irritating the customer with bureaucratic processes. Read here to check if your company starts to become bureaucratic.

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Comments

Written by HeatherStone
4436 days ago

Bernd,

Thanks for sharing this post with the BizSugar community. I agree that a bureaucratic response to customers is never a good idea. Sometimes we set policies in an effort to anticipate the most likely customer issues that might arise. But employees should always feel empowered to go the extra mile when a customer problem simply doesn't fit into our neat little grid. If your business is automated, fine. Just make sure customers having trouble with that automation have a way to contact a real human being for help when necessary.

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