Social media is becoming a powerful form of engagement, where consumer can find answers in matters of minutes or even seconds.
Customers are social, business is social. This is exactly why an increasing number of businesses are focusing on integrating social media and customer service by utilizing Social Relationship Management (SRM).
Learn about how SRM can benefit your company.
Social Relationship Management (SRM): The Future of Social Enterprise
Posted by
kaliawest under Management
From http://www.crmsocialmedia.com 4550 days ago
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