BizSugar.com › Management › The Crucial 'Art' Of Communication

By Olwen Dawe

Hands-up, how many times have you heard the following statements in a business context: ’I didn’t know they did that?’, ‘Oh, I thought they offered that service!’… or ‘I didn’t know I was supposed to do that’, ‘wasn’t that your job?’… ‘we were never told that was the plan’.

Now I ask you this: what is the central theme linking all of these statements?