Rich Pearson, SVP of marketing and categories for Upwork, an online workplace for freelancers, discusses why small businesses are using freelance services to build distributed customer support teams, and how it is allowing them to provide better customer experiences at scale.
Using the Cloud to Spin Up Distributed Customer Support Teams On Demand
Posted by
stillwagon428 under Management
From http://smallbiztrends.com 3427 days ago
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