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Why Process Standardization Improves Quality, Productivity, and Morale

Posted by kimonos under Management
From https://www.process.st 2361 days ago
Made Hot by: profmarketing on June 6, 2018 2:10 pm

Imagine if your support staff had no set guidelines for handling a ticket.

It would be like you pulled in a group of random people from the street, sat them down at the helpdesk, and expected to see a job well done.

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