Dan Steinman, Chief Customer Officer at Gainsight lays out 3 practical, actionable ways to not only understand your customers better, but to engage with them in a way congruent with their relative value as a customer.
The three steps are:
Step 1 – Segment your Customers
Step 2 – Create an Engagement Model
Step 3 – Prioritization is Key!
But Dan goes into a lot of detail on each step, so check it out.
3 Steps to Understand and Engage Your Customers
Posted by lincoln-murphy under MarketingFrom http://customersuccess.gainsight.com 3734 days ago
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