BizSugar.com › Marketing › 8 Ways Of Increasing The Number Of Years Customers Do Business With You

WE come back to this over and over again, and excellent customer service is hardly a new concept, but that’s not the point. The point is the measure of how well you get the job done.

Excellent customer service doesn’t just happen. It starts with your mission statement. From there it becomes a policy and a very specific set of procedures. What exactly must each of your employees do in the face of each and every customer to make sure “excellent customer service” really happens?