Dominate the digital customer experience by adding self-service options like customization tools.
A European telecommunications company found that 70 percent of existing customer-service contacts could be delivered through digital solutions, and automation lowered their unit’s costs by 30 percent with no loss of revenue, according to McKinsey & Company. Self-service, or e-care, options have long existed in industries like banking, but they’ve been slower to be adopted by other industries.
Adding Self-Service Options to Your Digital Customer Experience - Pixel Productions Inc.
Posted by Pixel_pro under MarketingFrom https://www.pixelproductionsinc.com 3223 days ago
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