BizSugar.com › Marketing › At NextCon17, Carol Roth Suggests Ways to Create Customer Loyalty 3.0

To improve overall customer experience, it’s crucial to understand the difference between Customer Loyalty 1.0 and Customer Loyalty 3.0. Once you understand how Customer Loyalty 3.0 works, how do you put it into action? Carol Roth believes you need to follow the 5 pillars of customer loyalty.