Recently, a blog post written by Geoff Vincent got my attention. Its title, “Measuring Customer Satisfaction — This simple 5 question survey is all you need” made me wonder whether it is really possible to evaluate overall customer satisfaction by asking only five questions.
Five Powerful Little Questions for Customer Satisfaction Research
Posted by
stepbystepmarketing.com under Marketing
From http://www.stepbystepmarketing.com 4786 days ago
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