BizSugar.com › Marketing › How to Coax the Champion & Starve the Troll in Every Community [Infographic]

Communities are made of people, and people are complex! In the community management industry we talk about Trolls and Champions, and yes, there are some online contributors who are pure gold and others who are pure trouble. More often, however, the people talking about your brand online have it in them to be your biggest...