BizSugar.com › Marketing › Looking for opportunity in unhappy customers

The customer is the king. He is the one who decides whether your products/services should be a success or not. As an owner of a small business or a customer care manager of an organization, you may have to deal with unhappy or angry customers/clients all the time. Dealing with them is not very easy and they have to be handled with care. However, if you know what to say and how to say it, you might be able to gain their trust. Dealing with unhappy clients/customers can be very challenging. “Your most unhappy customers are your greatest source of learning” says Bill Gates. We have put together certain tips that will help you handle such a situation smoothly.