BizSugar.com › Marketing › Tracking Your Customer's Social Media Activity

The more you know about your customer's world the more you can help them get what they want out of life. To some degree, no matter what we sell, that's the ultimate goal of serving a customer. Smart sales folks have always made it a habit of discretely discovering everything they can about prospects and customers to find more and more ways to make deeper connections. Things like Alma Maters, names and activities of spouses and kids, and hobbies are all great bits of useful connecting information if you can discover them.