BizSugar.com › Marketing › Your Policies Are Killing Your Great Customer Service

Lately, we have been doing a lot of thinking as a team about the type of customer support that we want to offer when we launch CoSchedule. We are proud of the products we build, and we want to be proud of the support that we provide. A big part of this is learning to be people-driven, rather than policy-driven. Too often, customer support hides behind a veil of policies, and it hurts the people that matter the most to us: our paying customers. I got a good look at the divide between people and policies this past week. Making It Easy  [...]