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Melania Attia shares 10 tips for better small business e-mail marketing at the 2009 Small Business Summit. Among her suggestions are to avoid buying mailing lists, establish personal relationships with customers and be sure to keep e-mails brief and to the point. Attia also stresses the importance of complying with customer wishes when asked to cease e-mail communications or to take them off mailing lists. Listen to the rest of Attia's suggestions and the questions that follow.