BizSugar.com › Online Marketing › 6 Customer Care Channels Your Ecommerce Company Needs - Cyber Cerebs

Think for just a moment. If your customers needed to reach you right this minute regarding a problem with a product or service they purchased, would they be able to? It may seem unreasonable to provide 24/7 access to your company for customer support, but as consumers experience more and more instant gratification, they come to expect it.

So, now that you’re sure your customers need better access to your ecommerce company, how can you make that happen?