Three Reasons Your Website Sucks

Posted by jggregory under Online Marketing
From http://smallbusinessbonfire.com 4820 days ago

Simon shares three of the biggest small business website mistakes he has seen, and explains how to fix them.

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Comments

Written by businessavante
4820 days ago

Good points, JJ.

I was buying from an online music store a year ago - they asked for info about me - including how I wanted to be contacted, and they left a space for additional notes from me - special circumstances. I filled it all out (I have special shipping & contact preferences, or I wouldn't have filled it in).

Guess what - they ignored all of it. They used the wrong shipper - one with no tracking or signature required on delivery (I've had packages stolen - which I spelled out very clearly), then tried calling me when I emailed there was a problem. I clearly told them my phone bell was always off - to email me customer service info (but not with deals, etc.).

On paper, they looked like customer service genius', but in execution, they sucked eggs. (We finally ironed it out via a series of emails.)

Duncan

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