Case Study: How Good Was Netflix CEO Reed Hastings’s Apology to His Customers? | Small business news; tips; networking | BizSugar

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Case Study: How Good Was Netflix CEO Reed Hastings’s Apology to His Customers?

Posted by stepbystepmarketing.com under Public Relations
From http://www.stepbystepmarketing.com 4780 days ago

As you know, Netflix has suffered setbacks over the last three months that look like the plot of a Shakespearean tragedy. The company went from being a darling of investors to a pariah, almost in a single day.

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