7 Tips for Dealing With Criticism of Your Business on Social Media

Posted by SBA.gov under Social Media
From http://www.sba.gov 4419 days ago

Not sure how to handle negative comments or criticism of your business on social media? Is the open nature of social media actually stopping you from jumping on board? Here are some steps you can take to manage criticism of your business, products, or even staff on social media and online review sites.

Who Voted for this Story

Top BizSugar Users

This week's most active BizSugar users. Join Them!

Comments

Written by bigmoneyweb
4419 days ago

Great post. This is true, not only in blogs and social media. I mean look at celebrities, the more famous they are, the more critics and haters they get. The thing is you cannot please everybody. The difference with celebrities and blogging criticisms is that you, the blogger get to hear them, and it’s because you asked for their feedback. And it may not always be a positive one.

The thing to remember when receiving criticism is to first be open- minded about it. The critics could be right and it is an opportunity for you to improve/correct any mistakes. If you still don’t agree with him, well, just agree to disagree. We are all entitled to our opinions but we don’t have to be immature about it. Remember that your readers came from different backgrounds, and they would always offer a fresh perspective on the matter.

So, do not lose your cool. Trolls exist in the internet. Never ever feed

the trolls.

- 0 +