BizSugar.com › Social Media › Customer Service: 4 Reasons Why Social Media is Your Best Ambassador

A natural instinct when it comes to protecting your brand online is to shy away from negative comments or complaints. You may even think about removing the posts or hiding comments from view. But social users utilize online platforms to air grievances for a number of reasons. A great way to impress your customers is by publicly responding to issues and resolving them quickly. Use these tips to make your social media channels a customer service machine!