Don't Ignore Your Customers' Complaints on Social Media

Posted by Maria Haubrich under Social Media
From http://www.smallbizdaily.com 4247 days ago

Are you ignoring customers’ cries for help? A study says customers expect businesses to be just as responsive to complaints on social media as anywhere else.

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Written by Sian Phillips
4247 days ago

This is very timely for me as I'm currently in a small dispute with a well known car rental firm. They really didn't deal that well with their responses to me and although it then went to DM on Twitter, today they haven't replied at all. I recently had a complaint with an Airline too and they aren't even on Twitter to respond. It may sound like I complain a lot but I really don't. However being involved with Social Media myself I have seen such flaws in these two companies responses it has really opened my eyes - and your post with the stats just proves it even more. When will big brands wake up and deal with all this effectively? Thanks for sharing on Bizsugar.com

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