BizSugar.com › Social Media › #jcpListens Encourages Frustrated Customers to Vent, Provide Feedback

Ever since changing the layout, pricing system and products carried by their stores, JC Penney has alienated many of its previously loyal customers. The company’s execs are well aware of this, and this week they began a number of measures designed to draw feedback from their customers in hopes of finding workable solutions.