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Negative Comments? It’s our Time to Shine

Posted by frankstrong under Social Media
From http://www.business2community.com 4518 days ago

Did you get a negative comment? Bad customer review? Here's why this is an opportunity rather than a setback.

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Comments

Written by frankstrong
4456 days ago

I love Scott Stratten's take on social media crisis -- if there's a game changer in social media that is it; it's a chance to take a (hopefully) momentary lapse, thrill a customer and transform them into an evangelist.

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Written by HeatherStone
4518 days ago

It's really amazing how concerned companies get about negative comments and how it stops some from really immersing themselves in the social media experience.

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