BizSugar.com › Social Media › Social Media Response Survival Guide

Social media has made communicating with customers much easier. It has also made it easier for customers to communicate with businesses. But not all of those customer interactions are positive ones. Customers often use social media to contact or talk about companies when they’ve had an unsatisfactory experience.
So whether you’re receiving nice compliments, complaints, or other types of comments, you should know how to respond to customers who reach out to you on social media. Your competitors are doing it. And your customers expect it. So here are some tips to help you keep your social media savvy customers happy.