STATS: Each Negative Social Media Comment Costs 30 Customers | Small business news; tips; networking | BizSugar

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STATS: Each Negative Social Media Comment Costs 30 Customers

Posted by williswee under Social Media
From http://www.penn-olson.com 5469 days ago

Research by Convergys Corp. has shown that a negative customer review on YouTube, Twitter or Facebook can cost a company about 30 customers.

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Written by ShawnHessinger
5469 days ago

More interesting data but I think this is probably not something you should stress over.

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