BizSugar.com › Social Media › The Right (and Wrong) Way to Respond to Customer Complaints on Facebook

Starbucks India just learned a hard lesson in social media. After Armaan Kapur was treated poorly at an establishment in Delhi, he wrote on Starbucks India’s Facebook wall to air his complaints. The post quickly took off, receiving thousands of likes and hundreds of comments. Shortly after the post began to go viral, however, it mysteriously disappeared from Starbucks India’s Timeline.