BizSugar.com › Social Media › Twitter Rolls Out Automated Direct Message Replies for Businesses: This Week in Social Media

Twitter Rolls Out Quick Replies and Welcome Messages in Direct Messages: Twitter introduced two new Direct Message features, quick replies and welcome messages, which are “designed to help businesses create rich, responsive, full-service experiences that directly advance the work of customer service teams and open up new possibilities for how people engage with businesses on Twitter.” These features “make it easier for businesses to guide people to better outcomes through a combination of simple automation and human service.” When used together, “businesses can reduce wait times and educate people on the best ways to interact with them.” Quick replies and welcome messages are available now to all users with access to the latest version of the Twitter app.