BizSugar.com › Social Media › Why 7 in 8 Messages To Brands On Social Media Go Unanswered [Infographic]

It’s obvious that many of the brands on social media don’t usually answer their messages. Most of the businesses on social media concentrated too much on using the platform for their business marketing. The fact is that many brands still remain unmoved in the quest to institute a fully functioning social communication strategy. Social media is where people go to speak both with your brand and at your brand, but that means social is also where they expect a response.