BizSugar.com › Social Media › Your Customers are Demanding Something Different, Are You Listening?

So, what is the customer experience exactly? Well, in her post, Kerry describes it as ” how customers perceive their interactions with your company.” So, think about that for a minute. How do your customers REALLY perceive interactions with your company? Now, don’t just take your own word for it, when was the last time you really looked into the answer to that question?