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Design a better strategy with customer satisfaction indicators

Posted by asavkin under Strategy
From http://www.bscdesigner.com 3914 days ago

Happy clients lead to more sales and a bigger market share. Business owners measure clients' satisfaction. Unfortunately, measuring does not always mean managing.

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Comments

Written by tcamba
3914 days ago

One good read! Learned a lot about customer satisfaction indicators and strategies. It's as nice touch for that airport coffee house to add some chocolate while they're taking the survey as well as the specific feedback questions.

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