BizSugar.com › Strategy › Three New Rules Of Customer Engagement For Marketing, Sales and Service [INFOGRAPHIC]

With 2.4 Billion ongoing, brand-related conversations among American consumers daily, it's time for companies to think beyond the "customer-centric" marketing model. After all, customers can also be brand ambassadors, PR allies, lead-generation resources, and partners in promotion. ready to engage your customers on a journey from prospects to promoter it's not too difficult, once you understand how the rules have drastically changed. Check out this visualization from SAP on customer engagement.