BizSugar.com › Success Stories › Kevin Gibbon of Shyp: Small Online Sellers Should Focus on Customer Experience to Compete with Amazon [podcast]

This holiday season is breaking records for online sales, and nobody is selling more online than Amazon.com. But how does your ecommerce site get its share of holiday sales? Kevin Gibbon, co-founder and CEO of Shyp — a provider of parcel pickup, packaging, and shipping for SMBs — says that small businesses best opportunities, how to compete with Amazon and its peers, is by focusing on delivering unique customer experiences along with those holiday packages.
Below is an edited transcript of our conversation. To hear the full conversation, click on the embedded player below.